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CASE STUDY · ANONYMIZED · 2026-08-23 · 6 MIN READ

Case: How a Furniture DTC Closed Its AI Citation Gap

A mid-size furniture DTC ranked #1 on Google for its hero terms — and got cited in 2 of 36 AI answers. Here's the anonymized matrix, who got cited instead, and the 3 fixes that mattered.

Score 31/100 2 / 36 cited Fix #1: 2 min

Anonymized at the client's request. Category, engine mix, and fix types are real; brand names replaced. This is the exact one-page format every CiteDo report ships in.

The matrix — 12 buyer questions × 3 engines

We ran 12 questions real buyers would ask an AI when shopping for this category (e.g. "best durable sofa for small apartments?", "affordable alternatives to [incumbent]?"). Each question was run 3× per engine; we kept majority-vote citations.

visibility_matrix · anonymized DTC score 31/100
buyer questionChatGPTPerplexityGemini
best sofa for small apartments?MISSMISS#7/9
top alternatives to IKEA?MISS#5/8MISS
affordable modular sofa?MISSMISSMISS
is [brand] any good?— never asked, because AI never mentions the brand —

$ who_gets_cited --instead

A large review directory appeared in 11/12 answers; a niche blogger in 7. Competitors aren't luckier — they're listed where AI looks.

$ root_cause --trace ✓ found

robots.txt:14 disallows GPTBot & PerplexityBot. Every MISS above traces to this line. Fix: 2 min.

Who got cited instead

Across 36 answers, the top cited domains were a review aggregator (11 hits), a home-decor listicle (7), and two incumbent brands' own buying-guide pages (5 each). The client's own domain appeared twice, both low-ranked (#5 and #7). This is the leverage point: the work isn't writing more blog posts — it's getting onto the list where AI already looks.

Why AI couldn't read the site

The ranked fix list (what we shipped)

  1. Fix robots.txt (2 min): remove the two disallow lines, add Allow: / for the 8 AI bots. Expected: unblock all future crawls.
  2. SSR price block for top 20 URLs (1–2 days dev): move price, availability, and 40-word summary into initial HTML. Expected: GPTBot content jumps from 3KB to ~90KB.
  3. Add FAQ answering “best sofa for small apartments?” (30 min): a 45-word quotable block that AI can lift verbatim. Expected: +1 citation class per run.

This is the exact “do this, expect that” format every report uses. The client did #1 same day; #2 is queued with their dev.

Want the same matrix for your site — 12 questions your buyers actually ask, across ChatGPT / Perplexity / Gemini?

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One page · ≤7 fixes ranked by impact · human-reviewed in 72h

FAQ

Is this a real client?

Yes — anonymized. Category and fix types are unchanged; brand names and exact questions are paraphrased.

What was the score?

31/100 (M1 40, M2 12, M3 45, M4 60 weighted to 31). Visibility was the drag — 2 citations out of 36.

See your own matrix — 12×3 live tests, not a screenshot guess.

We run the buyer questions that matter for your category, on the actual search-enabled endpoints, human-read.

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